Oracle application operations
We operate your ERP, HCM and E-Business Suite environments, releases, patches and day-to-day service continuity.
MANAGED SERVICES • PILLAR 1 • FORMERLY ORSERS
Operate and optimize your Oracle ecosystem with complete peace of mind
At RHUMEL we take full responsibility for day-to-day operation of your Oracle environments to ensure stability, performance and service continuity. Our Oracle-authorized training center and certified teams deliver managed services based on Oracle best practices and the latest technologies.
Certified Oracle teams • Dubai & Dakar
Scope
6 service linesOracle application operations
Day-to-day run of ERP & HCM Cloud
Database administration
Administration, tuning, backup & recovery
Application support maintenance
L2/L3 functional & technical support
Proactive monitoring incident management
24/7 monitoring, alerting & incident run
Performance optimization
Performance analysis & continuous improvement
Security compliance access control
Hardening, access review & compliance
SLA • 8/5 or 24/7 coverageDubai • Dakar NOC
RHUMEL at a glance
A specialized Oracle partner with regional footprint and proven delivery.
●G00800835 • Market Guide badge- •Specialized Oracle partner since 2016 • ERP, HCM Cloud, Security
- •Referenced by Gartner in OCI Market Guide among top 40 global players • G00800835
- •More than 35 client organizations across banking, finance, healthcare, telecoms and public sector
- •Operational excellence • 100% project success rate
- •Regional presence headquartered at Shatha Tower, Dubai Media City, UAE, with a subsidiary in Dakar, Senegal
Optimization and operation of your Oracle environments
End-to-end managed services covering application layer, data layer, monitoring and security, operated from our Dubai and Dakar centers.
Database administration
Full DBA scope for Oracle Database: installation, backup recovery, upgrades, tuning and high availability.
Application support maintenance
Functional and technical L2/L3 support, user assistance and knowledge base for business teams.
Proactive monitoring & incident management
Proactive monitoring, alerting, incident triage and resolution with SLA-driven runbooks.
Performance optimization
Continuous performance diagnostics, optimization plans and capacity management for growth.
Security, compliance & access control
Access control, segregation of duties, hardening, audits and compliance alignment.
Structured service offerings for operating and optimizing Oracle environments
PACKAGE 01Middleware
Middleware
- •Monitoring operation
- •Incident patch management
- •Optimization platform performance availability
WebLogic, SOA, OHS, integration layer run with hardened baselines.
PACKAGE 02Database
Database
- •24/7 monitoring administration
- •Backup recovery performance optimization
- •Data security compliance availability
Oracle Database, RAC, Data Guard, Exadata operations and tuning.
PACKAGE 03 • PREMIUMMost adopted
E-Business Suite Premium
- •Functional technical support
- •Application administration user support
- •Application monitoring security performance
Premium tier includes dedicated TAM, proactive health checks and quarterly optimization report.
Choose PremiumWhy choose RHUMEL for your Oracle Managed Services
RECOGNIZED ORACLE EXPERTISE
Proven Expertise
Specialized since 2016, Gartner referenced top 40, 35+ organizations. Certified consultants with deep ERP, HCM, Security expertise.
CUSTOMIZED SERVICES ADAPTED TO GOALS
Tailored Services
Services shaped to your organization's operational constraints, workload criticality and compliance requirements.
CONTROL OPERATIONAL COSTS
Cost Optimization
Reduce internal costs with high-level expertise, flexibility and shared NOC capabilities between Dubai and Dakar.
CUSTOMER-FOCUSED APPROACH
Commitment Proximity
Responsive personalized support with service levels 8/5 or 24/7, local presence and proximity support model.
Oracle Database Health Audit, Performance, Security & Reliability
Three levels • One-time audit or recurring
BASICHealth snapshot
- —Instance & storage review
- —Top 10 wait events
- —Backup validation
- —Quick-win recommendations
ADVANCEDDeep assessment
- —Full AWR & ASH analysis
- —Security & compliance check
- —HA & DR readiness
- —Optimization roadmap
PREMIUMContinuous assurance
- —All Advanced plus
- —Quarterly re-audit
- —Capacity & growth plan
- —Executive report + workshop
Entrust Your Oracle Environments to Experts
Ensure performance, security and continuity with RHUMEL Managed Services. Our teams support you with offerings tailored to objectives and service criticality.
40+
GO-LIVES
35+
CLIENTS
100%
SUCCESS RATE
Since 2016
PARTNER
+971 4 557 9801 • Shatha Tower, Al Safouh Second, Dubai Media City, UAE • +221 33 820 35 96 • [email protected]
Ready to operate?
Talk to our NOC team in Dubai Media City for a tailored managed services assessment.